Community Manager - Newtownabbey (Connected Health)
Main Duties and Responsibilities
Client
• Set up new client care plan within 2 working days and ensure all care staff and management information system (Carefree) is updated accordingly.
• Organise and complete the introduction of care staff to all new clients.
• Manage the Amendments process ensuring that care plan is updated within 5 days, care staff is notified and onetouch updated accordingly.
• Inform the client if their care assistant is late or there is a change to their usual care assistant.
• Ensure smooth maintenance of existing business and identify areas of further development.
• Ensure budgeted hours are met and increased.
• Promoting Homecare at all times and report on any potential new areas of business.
• Adhere to confidentially and protection of vulnerable adults/children policy at all times.
• Overall responsibility of the Care Assistant Rota’s to ensure that all clients calls are covered.
Care Staff
To manage, support and develop a team of care assistants by:
• Team working among care staff, to ensure they maintain a high-quality delivery of service.
• Assist with recruitment & selection of new staff as required.
• Manage the rearrangement of work schedules (rotas/runs) of care assistants to ensure ‘Best
Practice’ and ‘Quality’ is maintained at all times.
• Ensure all clients calls are permanently allocated to care assistants and at the end of each day Onetouch is checked to ensure all calls covered.
• Organise shadowing of all new care staff.
• Signing off of mentoring process, completion of 3 month and 6-month probationary reviews.
• Completion of staff assessments. 1:1 to take place each month, via phone and each quarter face to face.
• Completion of annual appraisals with all staff in designated area.
• Ensure QA schedule is managed in accordance with Homecare’s policies and procedures.
• In conjunction with the Quality department manage Investigatory and Disciplinary meetings. Complete full investigatory minutes report to Quality Department.
• Completion of Return to work interviews.
• Completion of monthly team meetings and Quarterly Making a Difference ‘MAD’ meetings.
• Ensure sufficient levels of personal protective equipment (PPE) are available for care staff and ensure they are wearing these when completing the necessary tasks.
Commissioner
• Respond immediately to enquiries from commissioner in relation to client issues in conjunction with Quality Department
• Report and record all changes to clients’ wellbeing
• Report and record all complaints and adverse incidents
• Update all Tasks completed onto Carefree on a timely basis (within 48 hrs)
Recording and Reporting
• Complete KPI’s (Key Performance Indicators) and report to Line Manager at monthly meeting.
• Be responsible for the completion of good quality computer and written records; in line with company policies and procedures, including accurate inputting of information onto Carefree (within 48 hrs).
• Communicate all venues booked for Meetings to Finance (for invoicing purposes)
Other Duties:
• Provide information on the area to Communications Coordinator for the company newsletter.
• Ensure safety of both Clients and care staff complies with policy by ensuring risk assessments and equipment is in place and serviced accordingly.
• Promote effective communication.
• Ensure you carry out the necessary training for the job role.
• Assist in the training and support of new staff.
• To carry out any other duties as specified by your line manager, in conjunction with the business needs.
Personal Development
• Maintain professional knowledge and competence on both company policies and regulatory standards
• Attend training courses and updates as deemed necessary and in accordance with HCIL policies and regulatory bodies
Special Conditions
• This post requires the holder to be flexible as they may need to work early mornings and late evenings. The post holder will be required to work every second weekend. During your weekend of work, it is expected that you will manage the cover for your area, on call will assist where possible.
• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery
• The post requires the holder to have a clear disclosure check in accordance with Access NI / Garda Central Vetting Unit
Person Specification
Criteria
Essential
Desirable
Education/ Training/ Qualifications
NI – QCF Level 3 in Health and Social Care or equivalent*
ROI – QQI Level 5 in Healthcare or equivalent*
• Third level qualification in Health and social care
Experience
• One years’ experience in managing a team of staff with proven management capabilities in customer satisfaction, problem solving, motivating and leading people and working to deadlines.
*If your equivalent qualification is academic only, then 2 years’ experience in a Health & Social Care setting is required.
• Experience of working with Onetouch.
• Experience in dealing with complaints; disciplinary and appraisals.
• Experience in risk assessment.
• Experience of managing a team of community based/remote staff on a varying shift pattern.
Knowledge of tasks undertaken by care staff or experience
working as a Care Assistant.
Skills & Competencies
• Excellent command of the English language
– both written and spoken
• High proficiency in Microsoft Office –
particularly Word and Excel
• Effective communication and proven leadership skills.
• Analytical, capable of dealing with complexity and handling multiple tasks.
• Ability to maintain accurate and up to date records and care plans in accordance with company policies and procedures and in line with regulatory bodies.
• Ability to meet deadlines and targets
• Ability to cope with conflicting demands and be responsive to change
• Ability to interact professionally with clients, colleagues and influencers
• Excellent analytical skills
• Commercially aware
Attributes
• A passion for knowledge – keeps up to date with statutory regulation and requirements
• Drive and ambition to succeed
• A self-motivated approach and ability to work without close supervision
• Flexible and adaptable to work in any area within the region
• Full, current driving licence / access to a car