Quality Team Manager
| Job description | We are currently seeking a Network Deployment Quality Team Manager to join our expanding team and help to take us to the next level. The successful candidate will have the opportunity to grow and develop this role in order to fit the ambitious growth plans of the company. Based in our Dublin branch & working closely with the project & delivery managers/supervisors & own team, you will audit, monitor, report and propose new solutions to maintain high quality standards as per our clients specifications relating to all field teams including – in house & sub-contractors working on FttH deployment across the country. |
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| Responsibilities | • In conjunction with the project owners, maintain high standard of quality across all build works. • Review daily works completions to ensure build is to client and Entegro specifications. • Track any deviations found from source to closeout. • Conduct on-site and off-site technical and visual quality audits. • Manage own team daily works & KPI. • Create project plans for right first-time solutions. • Programme works with a detailed efficiency to ensure maximum output & in line with programme requirements. • Upkeep of quality trackers ensuring accurate, and setup is user friendly. • Ensure all workflow tools are setup correctly to closely monitor field quality performance and completed works, minimising use of labour-intensive daily data entries. • Ensure that managers, office staff, field staff and sub-contractors using workflow tools correctly to ensure analytics run correctly. • Monitor the project requirements meticulously, ensuring all tasks are undertaken in line with the agreed specifications. • Issue scheduled reports to clients and Entegro management. • Working knowledge of ISO45001 (18001) and experience in working with ISO14001 andISO9001, (ISO50001 / 27001) is an advantage. • Ensure quality reporting and work with operations and PMO to build highly effective measurement and KPIs system based on data. • Drive continuous improvement relative to the role proposing refinements and new methods for a right fist time approach. • Help produce scheduled handover files to the client. • Identify knowledge or skills gaps and implement supportive corrective actions to meet these needs to help ensure competency levels are attained and maintained. • Providing internal training and coaching to operational teams in specific subject matters. • Work with PMO Department to reach defined company targets within the projects you are managing quality performance on. • Assist the PMO team in the delivery of Quality and Training initiatives throughout Entegro, in raising the operational standards and in contributing to the development and effective operations of Entegro. • Lead the quality strategy implementation, identifying areas of improvement and strategic actions to develop a strong culture of quality and learning. • Support the implementation, design and development of quality risk management processes. Identify any operational and regulatory risks, escalating as appropriate and provide competent advice and recommendations. |
| Skills required | Essential • 3+ years in a similar position • Skilled in FTTH networks (or similar), both survey & build. • Experienced in field quality management – both visual and technical. • Previous experience of managing field-based teams and subcontractors. • Previous experience of liaising stakeholders with and reporting to your line manager. • Flexible and adaptable to work challenges and open to learn and develop skills. • Ability to multi-task and work to a high standard • A high standard of written and spoken English. • Good interpersonal skills and ability to work within a team. • Willingness to travel as required. • Proficient in Microsoft software (e.g. Excel, Word, PowerPoint etc.) • Proficient in the use of tablet, phones, and PC’s Advantageous • Previous experience within large scale network survey & builds. • Qualification in quality management or similar • Previous experience using ArcGIS. |