Registered Manager - Domiciliary Care
About Us
Connected Health is recruiting for a leading, highly proficient, ambitious, driven, and caring Registered Manager who has a willingness to operate within an innovative care environment while helping manage, develop, and grow our Homecare service.
Connected Health operates across the five NI Health Trusts providing high quality care supporting adults to live independently in their own homes with confidence. This role is based in the Belfast area.
Main Duties & Responsibilities
• Provide leadership, management and guidance of the highest standards to support our Care Team, to ensure the CH clients receive the best outcomes in everything we do.
• Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve an Outstanding RQIA compliance rating.
• Accountable for the Health and Safety of staff and clients; ensuring the CH Policies & Procedures are always adhered to providing a safe working environment.
• Passionately promote the aims and values of CH
• Continually review and improve operational processes to ensure the most effective and efficient service is being delivered to our clients through utilising technology.
• Ability to identify and recruit high quality Carers, implement excellent training and maintain high retention ratios.
• Ensure the provision of staff training is implemented and the delivery of quality care services is consistently achieved.
• Ability to ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client. Scheduled Spot Checks and Audits are undertaken and recorded electronically.
• Ability to complete and continuously improve the Care Assessments, Risk Assessments and Care Plans to ensure the outcome of the client is achieved effectively and our clients’ expectations are exceeded.
• Ability to operate the business in a paperless manner from the beginning and embrace technological software and electronic communications with the clients loved ones.
• To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate.
• Ad hoc duties to support the Operations Team, Area Managers, assistant managers & Directors, as and when required, to meet the needs of the business growth.
Qualifications & Experience
• The candidate will either hold, or be working towards, an NVQ level 5 qualification in Health & Social Care
• Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA.
• Experience and knowledge of the Domiciliary Care Industry
Abilities, Skills & Behaviours
• Highly determined, driven and ambitious, with the desire to make a real difference and assist in the growth of the business.
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
• Advanced computer skills including proficient use of MS Office, the ability to produce reports and strong computer systems knowledge.
• Self-motivated and flexible, with a willingness to participate in an ‘on call system’ for out of office hours.
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• A creative and strategic thinker who is able to embrace, influence and communicate improvements to the Team.
• Hold a full driving licence with access to their own transport.
Salary 40-45K depended on experience